Help Desk Analyst Jobs in Grand Rapids, MI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Help Desk Intern**Requisition ID:** Requisition ID: 2323**Location:** Grand Rapids, MI, US**Position Type:** Regular Part-Time**Job Description:****Etna Supply is hiring a Help Desk Intern!**Are...
University of Michigan Health-West (Formally Metro Health) is looking for a Service Desk Technician. Service Desk Technician understands the strategic vision of Metro Health and Information...
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to...
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to...
About us: Stenger and Stenger, P.C, is an AV rated, multi-state law firm located in Grand Rapids, Michigan, specializing in retail consumer collections. The firm was founded in 1994 and has...
Technical Support Specialist Systems (Tier 2)
- Grand Rapids, MI
- 15 days ago
- Grand Rapids, MI
- 15 days ago
Experience with VMWare, and Windows Server/Linux Operating Systems. Experience working with backup and disaster recovery platforms....
Main Duties and Responsibilities: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops...
Epic Orders/ClinDoc/ASAP Support Specialist
- Grand Rapids, MI
- 23 days ago
- Grand Rapids, MI
- 23 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
IT Support Technician - Temporary Summer Job
- Grand Rapids, MI
- 24 days ago
- Grand Rapids, MI
- 24 days ago
Job Type Full-time Description Pay Range: $18/hr - $22/hr Temporary job through the Summer! Summary: The primary focus of this position is to provide first level technical support to all...
Job Type Full-time Description Pay Range: $16/hr - $20/hr Internship through the Summer! Summary: The primary focus of this position is to provide first level technical support to all...
- Rockford, MI (14 miles from Grand Rapids, MI)
- 30+ days ago
- Rockford, MI (14 miles from Grand Rapids, MI)
- 30+ days ago
Current employees, please apply in Workday. Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately...
The DevOps Support Engineer is primarily responsible for overseeing the smooth release of software updates from various development teams and ensuring standard processes are followed. This...
Demographic Data for Grand Rapids, MI
Moving to Grand Rapids, MI? Find some basic demographic data about Grand Rapids, MI below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Grand Rapids, MI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Grand Rapids, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Remote Support
- Application Support
- BMC Remedy
- DNS
- IT Service Management
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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